Frequently asked questions
Quick answers to your questions about your stay.
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01
Arrival and departure
When is check-in?
Check-in is possible from 15:00. As you check in yourself, you are not tied to reception hours.
When is check-out?
Check-out is by 11:00.
How does check-in work?
You check in yourself using a key box or an entry code. You receive the instructions in good time before you arrive.
Do I have to pay a deposit?
Yes, a deposit of EUR 200 is due before arrival. It is refunded after check-out.
Do I have to fill in guest details?
Yes, please fill in your guest details before you arrive. We are legally required to register them.
02
Facilities
Are the apartments fully equipped?
Yes. Kitchen, crockery, bed linen, towels, washing machine and a desk are all there – you do not need to bring a thing.
Is parking available?
Yes, most of our locations have parking for a fee. Send us a quick message before you arrive and we will sort it out for your apartment.
Is Wi-Fi available?
Yes, free high-speed Wi-Fi is available in every apartment – fast enough for working from home and video calls.
Are the apartments step-free?
Some apartments are step-free, but not all of them. Send us a quick message on WhatsApp before booking – we will tell you which place suits you.
03
House rules
Is smoking allowed?
No, smoking is strictly prohibited in all of our apartments.
Are pets allowed?
No, unfortunately we cannot allow pets in our apartments.
Are parties allowed?
No. Parties and loud celebrations are not permitted – our apartments are in ordinary residential buildings, and we ask you to be considerate of the neighbours after 22:00.
Is there anything to keep in mind when cooking?
Please take care that nothing burns while you cook – the smoke alarms are quick to go off. And air the room afterwards.
04
Services
Do you serve breakfast?
No, we do not serve breakfast. Every apartment does have a fully equipped kitchen, though.
Is there a laundry service?
We do not offer a laundry service. You do have a washing machine in the apartment or access to a laundry room.
Is there a concierge service?
No. We work with self check-in and self-service – there is no reception. If you have questions, you can reach us around the clock on WhatsApp.
Can I leave my luggage somewhere?
No, unfortunately we cannot offer luggage storage.
05
Facilities in the houses
Is there a gym?
No. The GANSL in Saalfelden does have a small, rather dated fitness room, but we do not count it as part of what we offer. Please do not plan your stay around it.
Is there a pool or a sauna?
No. Neither our apartments nor our houses have a pool or a sauna. Older descriptions of the GANSL online date from before we took over.
Are there meeting rooms?
No, we do not offer meeting or seminar rooms. For business travellers, every apartment has a desk and fast Wi-Fi.
Still have questions?
We are happy to help
If your question is not answered here, just get in touch. We are available around the clock and are glad to help you plan your stay as well.
Message usThe fastest way to reach us: +43 676 4360074. We are available 24/7 – during your stay as well.
Phone
Prefer to speak to someone? Call us on +43 676 4360074.
Write to office@oidahome.com – we usually reply within 24 hours.