Legal Notice, Privacy Policy and Terms

Data protection is important to us. In this privacy policy we inform you about the processing of personal data by Oidahome GmbH and about your rights under the General Data Protection Regulation (“GDPR”).

1. Controller

• Oidahome GmbH
• Leberstraße 62/45
• 1110 Vienna
• Austria
• Phone: +43 676 4360074
• Email: office@oidahome.com

2. Contact for data protection enquiries

For questions about data protection and to exercise your rights, please contact us at:

office@oidahome.com (subject: “Datenschutz”)

A. PROCESSING IN THE COURSE OF OUR BUSINESS ACTIVITIES

3. Enquiries and contact

If you contact us by email, telephone or via online forms, we process in particular:

• name (if provided)
• contact details (email, telephone number)
• the content of your message/enquiry and any documents sent with it

Purpose: handling and answering your enquiry, communication, preparation of offers and contracts.

Legal basis: Art. 6(1)(b) GDPR (pre-contractual measures/contract) and Art. 6(1)(f) GDPR (legitimate interest in efficient communication).

Storage period: until your enquiry has been dealt with, and beyond that only to the extent required for documentation purposes or where statutory retention obligations exist.

4. Contract handling (customers/partners)

If you obtain services from us or we provide services for you, we process, depending on the individual case:

• master data (name, address)
• contact details
• contract and service data
• payment and invoicing data (e.g. invoice data, payment status)

Purpose: conclusion of the contract, performance and billing, customer service, documentation.

Legal basis: Art. 6(1)(b) GDPR (performance of a contract), Art. 6(1)(c) GDPR (legal obligation).

Storage period: in accordance with statutory requirements (in particular retention obligations under tax and company law; in Austria typically 7 years for accounting records) and beyond that only where there is a legitimate need (e.g. enforcement of legal claims).

5. Direct marketing / information about services

If you sign up for it or where this is permitted by law, we process contact details in order to send you information about our services.

Legal basis: Art. 6(1)(a) GDPR (consent) and/or Art. 6(1)(f) GDPR (legitimate interest in informing existing customers, to the extent permitted).

Objection/withdrawal: possible at any time (see section “Your rights”).

B. WEBSITE (www.oidahome.com)

6. Website operation, hosting and server log files

When you visit our website, the web server or the website service provider typically processes the following data:

• IP address
• date and time of access
• pages/files accessed
• browser and device information
• referrer URL (the previously visited page, if transmitted)

Purpose: operation of the website, system security, error analysis, protection against misuse and attacks.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest in secure, stable operation).

Storage period: log files are generally stored only for as long as this is necessary for security and operational purposes.

Website service provider: our website is provided via Onepage.io (website builder/hosting). Onepage processes data on our behalf (processing on behalf of the controller).

7. Cookies & consent management (Onepage.io / Cookiebot)

Our website uses cookies and similar technologies. These may be:

• technically necessary cookies (required for basic functions)
• preference cookies (e.g. language settings)
• statistics/analytics cookies
• marketing cookies

Consent management: we use a cookie banner or consent management via Onepage.io and Cookiebot (cookiebot.com). Cookiebot stores and documents your cookie consents and may process the following data for this purpose, among others:

• consent status
• date/time of consent
• technical identifiers (e.g. consent ID)
• where applicable, IP address (depending on configuration/anonymisation)

Legal bases:

• technically necessary cookies: Art. 6(1)(f) GDPR
• all others (preference/statistics/marketing): Art. 6(1)(a) GDPR (consent)

Withdrawal/change: you can change or withdraw your consent at any time via the cookie settings in the banner.

C. NEWSLETTER (Hunter.io)

8. Newsletter dispatch

If you subscribe to our newsletter, we process:

• email address
• name, where applicable (if provided)
• where applicable, technical data relating to dispatch (e.g. time of dispatch, delivery status)

Dispatch service provider: the newsletter is sent via Hunter.io (processing on behalf of the controller). The data listed above may be transmitted to and processed by Hunter.io.

Purpose: sending information, updates and offers.

Legal basis: Art. 6(1)(a) GDPR (consent).

Unsubscribing: you can unsubscribe from the newsletter at any time via the unsubscribe link in the newsletter or by email to office@oidahome.com.

Storage period: until you unsubscribe; beyond that we store evidence of consent only to the extent required for legal documentation.

Tracking/performance measurement: if activated in the newsletter tool, a statistical evaluation may take place (e.g. opens/clicks). This is done exclusively on the basis of your consent (Art. 6(1)(a) GDPR).

D. RECIPIENTS, THIRD COUNTRIES, STORAGE PERIODS

9. Recipients / categories of recipients

We only pass on personal data where this is necessary, for example to:

• IT/hosting and website service providers (e.g. Onepage.io)
• consent management (Cookiebot)
• newsletter service providers (Hunter.io)
• tax advisors/auditors
• banks/payment service providers (where necessary)
• authorities/courts (where legally required)

10. Transfers to third countries

Depending on the service providers used, processing outside the EU/EEA cannot be ruled out. In such cases, the transfer only takes place if the requirements of the GDPR are met (e.g. an adequacy decision or appropriate safeguards such as EU standard contractual clauses).

11. Storage period (general)

We store data only for as long as is necessary for the purposes concerned and delete it afterwards, unless statutory retention obligations or legitimate interests (e.g. enforcement of legal claims) prevent this.

E. YOUR RIGHTS

12. Rights of data subjects

You have the right to:

• access (Art. 15 GDPR)
• rectification (Art. 16 GDPR)
• erasure (Art. 17 GDPR)
• restriction (Art. 18 GDPR)
• data portability (Art. 20 GDPR)
• object (Art. 21 GDPR)
• withdraw consent (Art. 7(3) GDPR) with effect for the future

13. Right to lodge a complaint

You may lodge a complaint with a data protection supervisory authority. In Austria this is the Austrian Data Protection Authority.

F. FINAL PROVISIONS

14. Changes

We reserve the right to amend this privacy policy as required (e.g. when new tools are used or the legal situation changes).

Last updated: 15 February 2026

for the booking and use of the holiday apartment (Oidahome GmbH)

These general terms and conditions (“GTC”) apply to the booking and use of the holiday apartments/apartments (“apartment”) offered by Oidahome GmbH by the guest (“guest”). By completing the booking (directly or via third-party platforms such as Airbnb/Booking.com), the guest bindingly accepts these GTC as well as the house rules.

1. Contracting party / scope

1.1 The contracting party is Oidahome GmbH, Leberstraße 62/45, 1110 Vienna, Austria (“landlord”).

1.2 These GTC apply to B2C (consumers) and B2B (entrepreneurs). For entrepreneurs, the provisions on place of jurisdiction/liability apply in addition or by way of derogation (see points 11 and 14).

1.3 When booking via third-party platforms, their conditions apply in addition; in the event of contradictions, these GTC take precedence, to the extent legally permissible, for use/house rules, security deposit, damages and communication.

2. Payment terms

2.1 Upon booking, the entire booking amount (100%) becomes due immediately and must be paid in advance.

2.2 The booking is only deemed to be bindingly confirmed once the full booking amount has been received by us.

3. Cancellation conditions

3.1 Cancellation more than 30 days before arrival: full refund of the booking amount.

3.2 Cancellation less than 30 days before arrival: no refund.

3.3 Form of cancellation: cancellations must be made in writing (e.g. via WhatsApp or email).

3.4 Unjustified cancellations via third-party platforms (e.g. Booking.com, Airbnb):

If the guest cancels without a valid and verifiable reason (e.g. by making untrue allegations of defects), a lump-sum compensation of EUR 100.00 per originally booked night will be charged.

4. Security deposit

4.1 In addition to the booking price, a security deposit of EUR 200.00 must be paid in full before check-in.

4.2 The security deposit serves as security in particular for:

• damage to the apartment or its inventory
• missing items
• financial disadvantages, in particular due to unjustified cancellations, false reports of defects or conduct that leads to financial disadvantages (e.g. deductions or price reductions by third-party platforms such as Airbnb/Booking.com)

4.3 Payment deadline / refusal of check-in: the security deposit must have been received in full no later than 24 hours before the agreed check-in time. If the security deposit has not been received in time or the guest refuses payment, we are entitled to refuse handover of the apartment/check-in.

4.4 Treatment as a cancellation: if the security deposit is not paid on time before arrival despite a request to do so, we are entitled to treat the booking as cancelled by the guest. In this case the cancellation conditions under point 3 apply (in particular no refund for cancellation less than 30 days before arrival).

4.5 Refund: refund within 7 working days after check-out, provided there are no complaints. To speed up the refund, the guest may submit the booking number and proof of payment.

4.6 Set-off/retention: we are entitled to set off justified claims (e.g. damages, lump sums, outstanding amounts) against the security deposit or to retain it accordingly.

5. Communication

5.1 Communication takes place primarily via WhatsApp at +43 676 4360074.

5.2 Availability: daily from 09:00 to 23:00.

5.3 Legally relevant notifications (e.g. cancellations) may also be made by email.

6. Check-in / check-out and use

6.1 Check-in: 15:00–23:00 (key box).

6.2 Check-out: 11:00 at the latest.

6.3 The apartment may only be used by the registered guests.

6.4 The guest is obliged to treat the apartment with care and to report damage without delay.

7. Replacement accommodation / relocation (overbooking, closure due to damage)

7.1 Assignment of a different apartment: Oidahome GmbH is entitled to assign a different apartment to the guest if

• an overbooking occurs or
• the booked room/apartment category is temporarily closed due to damage, a technical fault or for safety reasons
• and accommodation in the originally booked apartment is therefore not possible or not reasonable.

7.2 Not a reason for cancellation: such a rebooking/relocation does not constitute a reason for cancellation and does not give the guest a right to cancel free of charge. (Point 7.1).

8. House rules (conduct, quiet hours, prohibitions)

8.1 The following are prohibited in particular:

• smoking in the apartment
• parties/events or gatherings
• unregistered guests
• theft or wilful damage
• noise between 22:00 and 08:00
• hygiene products must not be disposed of via the toilet

8.2 Animals: pets are not allowed. Assistance dogs within the legally recognised meaning are exempt (proof on request).

8.3 Violations may lead to immediate termination of the booking without refund. In the event of noise complaints, the police may be notified. Repeated or serious violations may lead to immediate eviction.

9. Lump sums, contractual penalties and compensation

In the event of violations or damage, the following lump sums/compensation amounts apply (without prejudice to further claims):

9.1 Violations of the house rules

• Smoking: EUR 150.00
• Fire brigade call-out (e.g. triggered by the smoke detector as a result of smoking): EUR 600.00
• Unregistered guests: EUR 50.00 per person
• Unauthorised pets: EUR 150.00
• Late check-out without approval: EUR 35.00
• Excessive cleaning or waste disposal: EUR 100.00
• Soiled walls: EUR 500.00

9.2 Loss / lockout

• Loss of key: EUR 150.00
• Lockout service/locksmith: EUR 400.00

9.3 Damage to inventory (extract)

• Bed linen: EUR 60.00
• Sofa: EUR 500.00
• Bed: EUR 600.00
• Slatted frame: EUR 200.00
• Curtain rod: EUR 100.00
• Curtain: EUR 60.00
• Picture: EUR 50.00
• Bedside table: EUR 60.00
• Dining table: EUR 500.00
• Chair: EUR 100.00
• Toaster: EUR 40.00
• Kettle: EUR 40.00
• Coffee machine: EUR 60.00
• Washing machine: EUR 500.00
• Ceiling lamp: EUR 50.00
• Glass or plate (per item): EUR 5.00

9.4 Major damage

• Water damage: up to EUR 15,000.00
• Fire damage: up to EUR 15,000.00

9.5 In serious cases we reserve the right to take legal action and to assert further claims for damages.

10. Complaints via third-party platforms (e.g. Airbnb, Booking.com)

10.1 If the guest reports a complaint or damage via third-party platforms without giving us a reasonable opportunity to examine and remedy it during the stay, and this leads to a deduction or a reduction of the nightly rate by the platform, we reserve the right to retain the corresponding amount from the security deposit.

11. Liability (B2C/B2B)

11.1 We are liable in accordance with the statutory provisions.

11.2 Towards entrepreneurs (B2B) we are liable – to the extent legally permissible – only for intent and gross negligence; liability for lost profits, indirect damage and consequential damage is excluded towards entrepreneurs to the extent permissible.

11.3 Mandatory liability remains unaffected.

12. No right of withdrawal for accommodation (B2C note)

For contracts on accommodation services for a specific date or period, consumers generally have no statutory right of withdrawal/cancellation in distance selling.

13. Consent / part of the contract

By completing the booking, the guest declares that they have read these GTC as well as the house rules and expressly accept them.

14. Applicable law and place of jurisdiction

14.1 Austrian law applies, excluding the conflict-of-law rules of private international law and the UN Convention on Contracts for the International Sale of Goods.

14.2 The place of jurisdiction is Vienna, provided the guest is an entrepreneur within the meaning of the Austrian Commercial Code (UGB) or has no general place of jurisdiction in Austria.

14.3 For consumers, the statutory place of jurisdiction applies.

15. Severability clause

Should individual provisions of these GTC be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a valid provision that comes closest to the economic purpose shall be deemed agreed.

Last updated: 15 February 2026